Thursday, February 16, 2012

Any comments about creating a "complaint desk" about Instructional Designers and Technologists?

Wouldn't it be nice if we teachers could complain about a design of an online curriculum or post a comment on a central association website that tracks the work of professionals?

...if I have a lousy experience with a mechanic, I can warn others to stay away by leaving a post on If I don't like how a lawyer treated me, I can lodge a complain with Better Business Bureau and the bar association. I can even sue the guy....


Talk with Phil Harris AECT about “how to complain about an Instructional Technologist”

I asked Phil Harris if there was a way to complain about an instructional designer or an instructional technologist who has produced substandard work (or who claimed to follow high standards and the product does not produce the results in my classroom). Can I complain somewhere to try to produce some sort of response?

For example I made some recommendations to an online curriculum and spoke with someone who claimed to be able to relay suggestions to the designers of the course, and I haven’t seen any change to the questions that I worried about. How do we get bad apples out fo the profession? How do we get improvements in existing courses? How can we complain to embarrass a vendor into improving content?

Here is what Phil Harris shared with me -- it’s a rough capture of his words to me. Phone call 15 February 2012…

Notes from talk with Phil Harris, AECT

We have a number of Instructional Design models that people will go to great lengths to defend. “If you follow this design model, you will get this outcome.” There is some research that would support those claims.

What you are looking for is analogous to an attorney who did not represent you effectively, you could file a complaint with the bar association… or with the medial profession or with a pharmacist. Or a CPA but we have nothing like that in much of education. Of course, with moral behavior, there can be sanctions. In much of education, a discussion of competent professional behavior is not addressed.

I’d be curious about what kind of response a query to a listserve might get even if you want to post a question to me and I’ll distribute it to the leadership of the association (AECT).

It doesn’t have to just be a division listserve through the AECT organization – it could be wider…

It would be interesting to see if there are others who want to see a procedure to identify good and bad technologists and designers.

The AECT standards address teacher PREPARATION courses, not actual teacher certification. We don’t address instructional design. ASTD and ISPI might be alternatives. ISPI has the best set of standards for instructional design. They are not national, regionally or locally recognized for certification, which is a state function. No state is using their standards currently to register designers as a profession or to regulate the profession.

(end of my notes of conversation with Phil Harris)


Comments by McCrea

Note: a teacher’s certification can be suspended…for professional reasons, or ethical/moral grounds.

Posted by McCrea on ITDE closed Facebook (you can join the group by search “ITDE” on facebook. And put in a request…

This post also appears on my personal website and my blog.



Items to share...

From a website BEGIN QUOTE
ISPI (International Society for Performance Improvement)
ISPI's vision is that members have the proficiency and insight to customize Human Performance Technology to meet the needs and goals of their organizations and clients, so that the members are recognized as valued assets. ISPI's mission is to develop and recognize the proficiency of its members and advocate the use of Human Performance Technology. IPSI provides exclusive resources such as PI, PIQ, PerformanceXpress journals, job and resume posting services in aCareer Center, and conference discounts to its members. ISPI also provides the instructional design community with development opportunities such as the CPT (Certified Performance Technologist) as well as professional conferences, institutes, and webinars. ISPI also has multiple state chapter organizations throughout the United States. ISPI is a wonderful instructional design organization that also offers podcasts on human performance improvement topics.
END QUOTE from the website

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